1XBet becomes Global Betting Partner of Cardiff City FC

Content

• Player’s struggling to complete account verification.
• Payment Methods
• Other Bonuses
• Bet has the highest odds and real cash prizes
• Bet becomes Global Betting Partner of Cardiff City FC

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The player had tried this process three times and waited for two weeks, but the issue remained unresolved. We attempted to investigate the player’s complaint, but due to a lack of response from the player, we were unable to proceed further and had to reject the complaint. The player from Benin had won a substantial amount at an online casino but had trouble withdrawing his winnings. After fulfilling numerous documentation requests and participating in a Skype call, his account had been blocked unexpectedly.

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We ended up rejecting the complaint because the player stopped responding to our messages and questions. ”SuhoiAleks” from Russia complained about verification issue and the fact that casino had confiscated his balance due to accusations of duplicate accounts. The player from Brazil is criticizing the mandatory deposit wagering for real money. The player from Mexico has deposited money into casino account but the funds seem to be lost. We’ve rejected this complaint as per the player’s explicit request.

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For over two months period, the casino kept on asking the player to provide the documents all over, again and again, they even had two Skype phone calls. Later on, the player was accused of breaking multiple rules in the casino. There is no further information available and this complaint was left without a resolution.

An Indian player’s withdrawal and casino gameplay were blocked. Despite having provided the requested ID cards and other details to the casino’s security team, further requests were made for a mobile operator app screenshot containing personal data. The player was struggling to meet these requirements and sought assistance. The player admitted to having entered incorrect information during registration, specifically a shortened version of his name. This discrepancy led to the casino questioning the legitimacy of his account.

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The player made a deposit of about $100 (8000BDT) and claimed a bonus of up to 1500€ +150FS. When he won 134,810.45 BDT, he made a withdrawal request of 10,000 BDT. He sent verification documents but the casino closed his account claiming the player had a duplicate account and had violated the terms. Casino did not prove their statement nor replied to mediator’s contact attempt.

He complained about the lack of responsiveness from customer support. We had advised him to forward his payment receipt for further investigation, but he had not responded to our messages. As a result, we were unable to proceed with the investigation or provide potential solutions. The complaint was rejected due to the lack of response from the player.

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The security team had rejected the player’s old passport, which was no longer active, and his recent attempts using a new passport were deemed unsatisfactory. We suggested the player wait at least a week for the casino to finish the verification process. However, the player did not respond to further messages, leading us to reject the complaint due to lack of communication.

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She expressed frustration over the repeated verification process, especially as she was due to start military service. The casino maintained that a new verification process was necessary due to suspicions outlined in their regulations. The player was asked to cooperate with the casino’s security department and provide the requested screenshots for verification.

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Despite having reached out to the casino’s support and provided all necessary details, he had received no solution or response for over 20 days. We had advised the player to contact his payment provider for an investigation. The player had continued to express his frustration over the delay, insisting that the transaction was successful. The casino had responded, stating that the transaction had been rejected by their Security Department. However, the player had failed to respond to our subsequent messages, leading us to reject the case due to lack of cooperation. The player from Argentina was unable to withdraw 20,000 Argentine pesos via Astropay.

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The player had disputed this claim, stating they had never made such a declaration and had requested the payout of their winnings amounting to 4152 Brazilian real. The casino had claimed the player had requested the account blockage citing gambling addiction, and the request had come directly from the player’s authorized account. The casino had also mentioned that the player’s balance at the time of account blockage did not amount to 4152 reals. The player had been asked to provide a medical document confirming or refuting the gambling addiction to unblock the account.

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The player from India tried to withdraw his winnings, but all withdrawal requests have been rejected. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved. The player’s account got blocked and the balance was confiscated. Although the casino explained the situation, it was not able to provide us with the relevant evidence supporting its claims and decision. The regulator decided this case in favor of the casino, and we accept this final decision.

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We concluded that the casino had acted within its terms and conditions, and the complaint was rejected. The player from Argentina had been unable to withdraw his funds from 1xbet, totaling 17,239 USD. The casino continually requested more verification documents, which slowed down the withdrawal process. The player received a partial payment of 15,900 USD but was still missing the remainder.

The player had complied with all document requests, but the casino did not immediately respond or unlock the account. Eventually, the player’s withdrawal was processed, but his account was closed without explanation. The player from South Korea faced continuous delays in verification and withdrawal processes by 1xbet after winning money from baccarat.

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The player later confirmed that the deposit was refunded and he no longer has issues with withdrawals, therefore we marked this complaint as resolved. The player from Singapore had been restricted from withdrawing their winnings from the 1xbet casino. Upon investigation, we discovered that the player had created and actively used two different accounts, which was a violation of the casino’s terms and conditions. Due to these violations, we were unable to proceed with the complaint and it was subsequently rejected. The player from El Salvador had requested a withdrawal prior to submitting this complaint. The player had indicated that the only issue was with the account statement, with all other aspects having been verified already.

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The casino responded that the problem was on the side of player’s payment system. The player from India has split his deposits to redeem a bonus. They have won over 800 dollars, but after submitting the required documents, the casino claims they have a double account and refuse to communicate further. We closed the complaint because the player was no longer interested in resolving it.

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The player disputed this, stating that the casino had already provided an RRN code but refused to provide transfer details. The casino insisted the transaction was received, while the player claimed the bank could not find the transaction. The player was asked to provide an official response from the bank, but failed to do so within the given timeframe, resulting in the complaint being rejected. The player from Austria, who had been a 1xbet member for 3 years, reported that his account was abruptly deleted after he had deposited 1.1 million dollars. The player, who had engaged in sports betting (E-Sports) and casino games, hadn’t received a satisfactory response from the casino’s support team.

We had advised the player to wait for 14 days, as withdrawal processing could take up to two weeks. After two weeks, the casino had informed that the withdrawals were rejected due to technical reasons and the funds had been returned to the player’s game account. The player had won €3,000 and after successful verification, was able to withdraw €2,000.

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Player’s account closed and funds were confiscated.

The player from France has requested a withdrawal five days ago. The player from Belarus submitted all the required documents, but the casino is asking to send them by post. The case, was successfully resolved, and the player passed through the verification process. The player’s self exclusion failed as she was able to open new accounts.

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The Complaints Team had advised the player to forward the case to the regulatory body. After further communication, the casino had lifted the self-exclusion, removed restrictions on placing bets and making deposits, and had credited a bonus of 2000 real to the player’s account. The player had refused the bonus, insisting on a court case for resolution. The Complaints Team had marked the complaint as ‘resolved’ following the player’s confirmation of the account being reinstated. The player from Germany was unable to withdraw his winnings as the casino had removed the VISA withdrawal option after he made a profit.

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The casino had blocked his account and removed all his winnings after discovering there were two accounts with the same details. The player had suggested merging the accounts instead of blocking. We had asked for additional information from the player to further investigate the issue. However, the player did not respond to our request, which led us to reject the complaint due to lack of further communication from the player’s side. The player from Algeria deposited 24,000, appearing not to have been credited to their casino account. The player contacted live support and was directed to an email address, but has received no response.

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He tried the bank transfer which didn’t work, so he would like to use Payeer instead. The player from Albania complains about withdrawal regulations and casino support. The player from Greece had his bonus winnings cancelled without further explanation. The player from Pakistan is experiencing some issues with the gameplay. The player from Italy is experiencing difficulties withdrawing her winnings. The player from Germany has been accused of opening multiple accounts.

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@betting-api/1xbet has more than a single and default latest tag published for the npm package. This means, there may be other tags available for this package, such as next to indicate future releases, or stable to indicate stable releases. In the past month we didn’t find any pull request activity or change in issues status has been detected for the GitHub repository. Make Eurosport your go-to source for sports online from football to tennis, cycling, snooker and more.

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We explained that providing inaccurate personal information during registration could lead to account suspension or additional verification requests. As a result, the player’s complaint was rejected due to violation of the casino’s terms and conditions. The player alleged that 1Xbet was repeatedly requesting, in this case, an apostilled document. After an extended correspondence between the player, the casino, and the Complaints Team, the casino received the player’s apostilled document via postal service. Following this, the player’s verification was completed, and the player was permitted to withdraw the remaining funds. The player confirmed that the withdrawal had been processed successfully and has received the winnings.

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With the rest of his funds, he kept on playing, got his balance up to €3,000 once again and requested a withdrawal. The casino asked him to send more documents for verification but soon after, they closed his account. The reason why they did so was that according to them, he had multiple accounts. Later on, the casino promised they would provide an update regarding this issue within forty-eight hours, but they didn’t do so. The player from Chile experienced repeated account verification requests from 1xbet despite having played there for months and previously making successful withdrawals. The player provided numerous documents and complied with all requests, but continued to receive a response to wait.

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The player complained that following a succession of refused verification documents, the casino blocked his account accusing him of violating the rules by having several accounts opened. However, they failed to provide proof and have not replied to this complaint. The player from India has requested a withdrawal less than two weeks prior to submitting this complaint. The player from Morocco is experiencing difficulties withdrawing his winnings due to ongoing verification. After some time the situation was resolved and the player has received his payment.