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In addition, it seems the issue is related to sports betting and breaching its rules and bonus abuse. The player from Chile had successfully deposited money, played, and initially conducted successful withdrawals until errors began to appear. The player had engaged in slots, live casino games, and sports betting. However, when the player began winning more than his deposit, the casino started requesting documents and blocked his withdrawals.
The casino had claimed that the player violated the terms and conditions by having multiple accounts and only allowed him to withdraw his initial deposit. The player had denied having multiple accounts and had requested the Complaints Team to mediate the situation. The complaint was eventually rejected due to lack of response from the player. The player from France had reported an issue with the online casino platform, 1xbet, where his betting odds had been unexpectedly reduced. The player had claimed that the customer service was unresponsive to his queries. After reviewing the case, we had asked the player for more information to better understand the situation.
Dont complain when signing up at dishonest sites and they cancel your withdrawals… There is nothing wrong with that, because they win at 1xBet and thereby raise capital. Still, Betwinner has a smoother interface that makes it easier to use.
He wanted to use the vouchers but got an ‘invalid vouchers’ error. The casino replied that the player has never provided the documents they had requested from him. Then the casino said that they didn’t have their own payment system suggesting this was a payment provider issue. All this case is very unclear, both parties failed to provide evidence at various stages of the investigation. A player from Bolivia has been waiting for account verification for 20 days to process a withdrawal.
It works across Asia and Europe with several domains and site versions and features a site targeting India. Visit Lope.Bet site to check out its full scope of treats for Indian online bettors. You can now track your value bets across diffeent bankrolls and systems with a single click from the value bets page on OddAlerts. The automated bet tracking settles your bets for you and even sends you a notification when those bets have settled.
The player had continued to express his frustration over the delay, insisting that the transaction was successful. The casino had responded, stating that the transaction had been rejected by their Security Department. However, the player had failed to respond to our subsequent messages, leading us to reject the case due to lack of cooperation.
The place will convert your Kenyan currency to whichever one of these you wish to use when playing. Online casinos have been supportive of the cryptocurrency industry in the last few years. The universal nature of such currencies and the transparency involved with them makes these currencies valuable for many groups. That could change depending on what the site does in the future.
1 deposited Rs. on 29th May but still not credited in 1x wallet. The player from Somalia had his account suspended after unsuccessful verification. In the given circumstances, it would be very hard or even impossible to prove that he did not play with other connected accounts. The casino acted in accordance with its Terms and Conditions. The player struggles to withdraw his money for unknown reason. The complaint was closed as the player do not intend to play in the casino anymore and wish to close the complaint.
The player from Canada reported that his account with 1xBet had been closed and winnings significantly reduced after verification. Despite having provided the requested documents and selfies for verification, the casino alleged that he had multiple accounts, a claim the player refuted. After the player contacted the casino, it was revealed that he and his friend, who lived at the same address, had used the same payment method, which was against the casino’s rules. Consequently, the casino closed the player’s account and settled all bets with odds of 1. The remaining balance of 500 Canadian dollars was withdrawn by the player.
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Once you have created your betting account, you will get a 100% match bonus of up to $100 to bet on your favourite sports. Players are advised to go through the rollover requirements of the bonus to understand the terms and conditions. 1xbet has gone international working with English, Kazakh and Nigerian football clubs. The company supports e-sports and sponsors the organization of sports competitions at the amateur level. But this disadvantage is compensated by wide lines and a large selection of events for each bet. On the bookmaker’s site, you can also find Live-accumulator created by experts.
Due to the fact that our forum only dealt with online casino complaints, we were unable to assist him further. However, we offered to provide him with a list of websites that might have been able to help with his sports betting issue. When it comes to comparing the odds offered by 4rabet and 1xBet, it can be challenging due to the extensive range of betting options available on each platform. However, there are several ways in which users can compare odds to ensure they receive the best value for their money.
A pop-up will appear on your screen and you will fill it in with the country of origin and they will contact you in a matter of minutes. Yes, UK bettors can gamble at 1xBet without any fear of being scammed. The sportsbook is registered and licensed with reputable offshore gaming regulators that ensure that everything is above board. The betting site accepts punters and you can deposit your GBP to bet on sports events online. These actions only take a few minutes, but they allow you to personalize the game and make your time during operating more comfortable. The main functions in the application are carried out through buttons in the menu – replenishment of the balance, payment of winnings, bet history (in the game).
The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved. The player requested a withdrawal that was supposed to be sent to his PayPal account. Later on, the PayPal had closed the http://sugar-rush1000.com/ player’s account with them claiming that he had used fake accounts to receive the money from. The player from Argentina has difficulty withdrawing his winnings of 80 USD. After complying with the betting requirements, the casino is asking for documents.
24/7 support, UPI & Net Banking deposits in Rupees, makes the 10CRIC app the preferred choice for India betting enthusiasts. With tons of cricket betting markets to choose from &convenient banking methods in Rupees (UPI, Net Banking, Astropay), the Parimatch betting app makes our top list. This bonus can be increased with the right 1xBet promo codes. ProTipster recently offered one where 1xBet offered €130 in free bets for a €100 deposit which is excellent value.
We provide no guarantee as to the accuracy of the information found on this site. AceOdds provides the most comprehensive and reliable suite of bet calculators, with over 50,000 bets calculated daily. Trusted by independent bookmakers and punters to work out returns, you can be sure that the calculations are accurate. While it is true that 1xBet lacks a license from some parts of the world, it has a valid permit issued by the Government of Curacao. Thanks to this permit, the operator is available in many countries worldwide and offers people the opportunity to use its services.
This partnership offers an incredible time-limited bonus opportunity for you. 1xBet has a standing as one of the most reliable online casinos in the industry. It operates out of Russia and has a license for operation in Curacao. It continues to grow today in many betting markets, as it recently received access to Mexico. Players can also enjoy the website in many other countries like Ghana and India, to name a few.
But some online casinos in India do not also have a sportsbook site, which has to be taken into account when we are putting together our 100% honest online casino reviews. The website is pretty well structured and the inspired full page layout provides the user easy access to the wide array of events and betting options on offer. The only problem I found is that sometimes the language you choose switches back to Russian.
Betting.bet thoroughly tests the betting sites we list in order to provide fair, balanced, and accurate information in order to help you to decide where to entrust your hard-earned cash. I request everyone to play the game on another platform, it is fake, and their agents do not have the ability to talk, nor do they reply on time. Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling. The player from Netherlands complains about an uncertain issue.
We attempted to gather more information from the player to proceed with the investigation but received no response. Consequently, the complaint was rejected due to a lack of communication from the player. Members of our casino review team contacted the casino’s representatives to learn how helpful, professional, and quick their responses are.
What’s even better, is that you can earn by playing this game. This website is using a security service to protect itself from online attacks. The action you just performed triggered the security solution. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. 1xBET were allowed to use the players’ images even though players and managers are banned by the FA from having their own personal deal with gambling firms.
What’s more, you can set up reminders and summaries for the bankrolls and bet tracking you are currently working on. We do our best to keep the content up to date, but always check the offer’s details on the respective sites. Thetopbookies.com has no connection with the cricket teams, tournaments or organizations displayed on the website. Trusted Bookmakers – All our Bookmakers are licensed by certain licensing bodies.
The player confirmed that the account balance was only 0.56 INR. We explained that the casino might close the account without reason due to the minimal balance and recommended choosing a different casino. The player from South Korea had deposited 5,000,000 KRW into his 1xbet account but mistakenly transferred 10,000,000 KRW. Only half the amount was credited, and the remaining amount was neither credited nor refunded.
The Complaints Team had extended the response timer by 7 days, but the player did not respond within the given time frame. The player from Mexico had struggled with the account verification process, which had prevented him from withdrawing funds. The casino continued to reject the bank statement provided, even though it showed all the requested data. The player had initially created two accounts, which led to complications during the verification process.
This includes keeping to a strict code of conduct including responsible gambling. In the two innings where India batted first, they smashed 20 fours in the 2nd T20I and 18 fours in the 3rd T20I. On average, they’ve scored 19 fours per game across the last three T20I matches of the series. Zimbabwe might have entered into the fourth T20I with reasonable belief after having only suffered one big defeat at the hands of the reigning T-20 world champions.
The casino didn’t respond to mediator’s request to give updates regarding this ongoing complaint. ”Vema957” from India made a deposit of 50,000 INR which was debited from his bank account but not credited to his player’s account. Almost 4 months later, he still didn’t get the refund from casino.
I have seen a post on this forum where it says 1xbet.com is a scam. And when i want to withdraw i use USDT direct to my wallet and it’s done. Dozens of threads over at bitcointalk and if you simply google “1xbet scam” you will find more than enough info on why they are scammers… I would not say so, because in the countries of the former Soviet Union, it is banned in every country. So after that, you can already make some conclusions about this site with rates. Our football tips are made by professionals, but this does not guarantee a profit for you.
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The account was subsequently closed after the player sent a document from another person due to repeated requests for previously sent documents. The player from Tunisia encountered a Google authentication problem that prevented him from accessing his casino account. Despite contacting support, the casino did not get back to him for a longer time. Later, the player confirmed that the issue was resolved a few days after we asked the casino for help.
Of course, safe and legal online betting means little unless the sportsbook features competitive odds and a reasonable edge. Megajeet is one of the newest betting brands to enter the India market. The brand offers impressive IPL betting odds and has a very easy to use interface. The generous 160% up to 16,000 INR bonus is another good reason to try ou this new Indian betting site.
We ask you to bet responsibly and only on what you can afford. Please familiarise yourself with the rules for better information. You can learn more about this bookmaker by reading our full review of 1xBet. Betwinner was also established in 2007 and is based in Cyprus, operating with a license from the government of Curacao. After slower beginnings than 1xBet, it has quickly become one of the fastest-growing companies in the industry.
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We requested further communication evidence and clarification but received no response. Consequently, the complaint was rejected due to lack of player response. The player from India had been trying to deposit INR into his 1xbet account for over 5 days without success.
They have lots of incredible gifts to give away, so make sure to check out their website for more information about what they have on offer. You can also expand the parameters for accepting bets and specify whether to accept bets when odds, handicaps and totals change. Add your favorite bets so you don’t have to enter the transaction amount each time. 1xBet bookmaker company will activate its sponsorship on CAF’s official digital platforms as well as official stadiums of the competitions. The RTP on it is matching that of European Roulette (97.30%) which means that you give up nothing, but get to play a much more exciting variation of live roulette.
However, due to the player’s lack of response to our messages and questions, we were unable to proceed with the investigation or provide potential solutions. The player from India was unable to deposit or withdraw money from their 1xbet account. Despite multiple attempts to contact support through various channels, they received no response for over 24 hours.
Based on these, we then generate a complete user satisfaction score, which varies from Terrible to Excellent. Our calculation of the casino’s Safety Index, formed from the examined factors, portrays the safety and fairness of online casinos. As the Safety Index rises, the probability of encountering problems while playing or making withdrawal lowers. 1xBet Casino has an Above average Safety Index of 6.9, which makes it an acceptable option for some players, but there are many casinos that rank even higher in terms of fairness and safety. Continue reading our 1xBet Casino review to find out more about this casino and determine if it’s the right fit for you.
The player provided numerous documents and complied with all requests, but continued to receive a response to wait. We got in touch with the casino and its representative confirmed the documents were under a review. Later, the player informed us that they were allowed to make withdrawals but when we asked to confirm receiveng winnings, the player didn’t respond. Without confirmation from the player we were forced to reject the complaint. The player from Russia had faced issues withdrawing her winnings from 1xBet.
That’s why we always examine these aspects in our casino reviews. The information regarding the casino’s win and withdrawal limits is displayed in the table below. Our casino assessment rests heavily on player complaints, since they provide us valuable data about the issues experienced by players the and the casinos’ way of putting things right. Whenever we review online casinos, we carefully read each casino’s Terms and Conditions and evaluate their fairness. If you have a Neteller account, then you know what a great ewallet is in your hands.
The complaint was eventually rejected due to the player’s refusal to fully cooperate with the casino’s self-exclusion process and informing the casino team about the reason for self-exclusion. The player from Nigeria claimed that even after successfully completing KYC and having his document verified, his account at 1xbet was still suspended. The casino had requested his documents to be notarized in Mexico, but due to postal restrictions in Nigeria, he was unable to comply. After several communications, the player mentioned that the case had been taken to the regulator, CEG, who decided that the casino should seize 10% of the player’s balance and refund the rest.
After he sent those documents, the casino still didn’t pay him his winning. He contacted the casino numerous times when they just kept giving him the same answer, that they’ve been waiting for his documents. The player from Morocco is experiencing difficulties withdrawing his winnings due to ongoing verification. After some time the situation was resolved and the player has received his payment.
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The live tables betting limits depend on the developers and can reach several thousands of euros. The average limits at VIP blackjack and poker tables are between €500 and €2,500, while the stakes at a low-limit tables start at €0.10-€1.00. Blackjack tables featuring 7 seats have limits of €10-€5,000 while Unlimited Blackjack accepts wagers as low as €1. Thanks to Ezugi, one can also play Live Casino Hold’em for €0.50-€500 and standard Baccarat, Dragon Tiger, Super 6 and Knock Out Baccarat for €0.50-€5,000.
According to the casino, the player failed their verification process. It happened when he won a big amount, €21,000 and the verification started. In the end, the player turned for the help of a Ukrainian lawyer who would help him get this issue resolved. The player claims that all his withdrawal requests were rejected. He tried the bank transfer which didn’t work, so he would like to use Payeer instead. Felipe, a player from Brazil, experienced a processing difficulty in the 1xBet Casino.
The player from Argentina had a pending withdrawal at 1xbet casino. Despite having deposited successfully, he was then asked for verification documents, which he had sent, but hadn’t received a response after three days. We had asked the player to provide more details and documents to verify his identity.
After having had several wicket losses during the powerplay overs of the previous games, Zimbabwe were able to witness a strong partnership between Madhevere and Marumani. Even though the team appeared to close the way after a strong opening, Raza came to the rescue with a fine innings. Deposit £10+ and place first bet £10+ at Evens (2.0)+ on Sports within 7 days to get 3 x £10 in Sports Free Bets & 2 x £10 in Acca Free Bets within 10 hours of settlement. Join the 1xBet train today and start betting on one of Nigeria’s finest betting sites. The Hyper bonus will be credited straight into your betting account, and you can either withdraw the bonus or use it to place bets without worrying about any annoying wagering requirements. If you have the minimum requirement of four games, you will receive a 5% Hyper Bonus.
Just like the desktop website the intuitive navigation, the well-structured menu and the high level of usability are providing an excellent impression. The highly functional website gives a full access to the portfolio of 1xBet and enables the betting fans to place their options and tips simply by their mobile devices on the go. I enjoy using 1Xbet for its excellent odds and live betting options. The variety of sports and events available for betting is impressive. The platform operates smoothly, and I appreciate the quick payouts.
To claim the Sports Welcome Bonus, the members must submit a minimum €10 deposit, which will be instantly matched with 100% bonus cash. The rollover terms (x5 bonus amount in accumulator bets across 3 events and with 1.40 or higher odds) must be met within 30 days or the bonus will be revoked. Besides 1xbet, we have many gambling websites that we can use to gamble. But be careful besides that gambling site, we can find a website that can scam us anytime so before you deposit some money, you will need to check if the gambling site is good enough or not. And if on the website have a faucet, then we can use that faucet to test the site. But I think 1xbet has a good name among the gamblers, and I see that many gamblers are playing many games, and they hope that they can be the winner.
”Tovarch” from Ukraine complained that he hadn’t received the full amount of his balance because casino kept 10% of the withdrawal funds (around 250$). They claimed that they had fulfilled the obligation to the player according to their T&C. Based on their privacy policy, the Casino refused to provide reasonable justification and/or solid evidence which could help them and decide this case adequately.
The Complaints Team had advised the player to forward the case to the regulatory body. After further communication, the casino had lifted the self-exclusion, removed restrictions on placing bets and making deposits, and had credited a bonus of 2000 real to the player’s account. The player had refused the bonus, insisting on a court case for resolution. The Complaints Team had marked the complaint as ‘resolved’ following the player’s confirmation of the account being reinstated.
The player from Argentina had his withdrawals blocked by 1xbet after some playing. The casino asked for several identity proofs, which he provided, but he hit a halt when asked for a public utility bill, as he lived with his family and the utilities were not in his name. The player explained his difficulty in providing the requested document due to mismatched addresses and planned to update his ID and utility bills.
The player acknowledged knowing another account holder, but denied any relationship. The casino maintained that the decision was fair and reasonable but initially provided no evidence. After reviewing the case and reaching out to the casino, we had received evidence supporting the casino’s claims of multiple accounts. Despite extending the timer for response, the player had not provided any further information. Therefore, we had been unable to investigate further and had to reject the complaint. The player from Benin had had his 1xbet account verified three times and had made several withdrawals.
We definitely recommend that you use the live chat option for any urgent requests you may have. If you think 1xBet Kenya is the betting site of your dreams, then we are happy to announce that they offer a sweet Ksh. 10,000, giving you the best possible start to your betting adventure in Kenya.
We concluded that the casino had acted within its terms and conditions, and the complaint was rejected. The player from Morocco was facing difficulties in withdrawing $4000 from 1xbet. Despite having successfully verified his identity, the casino accused him of using falsified documents and blocked his withdrawal attempt. The player stated that he had won the amount through sports betting, not casino games.
The player from Argentina successfully deposited funds with 1xbet, but when they attempted to withdraw, they were requested to provide documentation. The player claims poor device quality is preventing them from providing satisfactory images, and requests alternate means of verification. We rejected the complaint because the player didn’t respond to our messages and questions. The player from Singapore had been restricted from withdrawing their winnings from the 1xbet casino. Upon investigation, we discovered that the player had created and actively used two different accounts, which was a violation of the casino’s terms and conditions. Due to these violations, we were unable to proceed with the complaint and it was subsequently rejected.
The page that opens after logging into your account contains announcements and company news (promotions, bonuses, competitions, services, etc.). There are tabs Supertop (popular matches) and Selections (European cups, superclubs, Top football, Top basketball, Top tennis, League Pro and so on). The latest feature in the bookmaker app appeared quite recently.
To stay competitive, almost every renowned betting operator today must make its app available to both iOS and Android users. If the book doesn’t have an app, it should at least offer a mobile-friendly website. Our objective analysts have concluded that only a handful of India betting sites are worth your money, all of which are listed on our pages. They gave these online bookies such high ratings because these operators feature qualities that all modern betting sites should have. Stake.com is one of the leading crypto betting sites in India. Though primarily crypto focused, the Stake brand has added UPI, IMPS, Google Pay and many other convenietn banking methods in Rupees.
It probably doesn’t come as a surprise that the most important thing is the license. If a given operator does not have a permit, it means that it doesn’t have to adhere to any specific rules. Before choosing 1xBet as your new go-to online betting operator, it is important to remember that the company does not have an app inside the Google Play Store.
1xBet bookmaker company officially announces its partnership with some of the most prestigious African football competitions. The wagering requirements are set at x35 and the maximum bet (until the terms are met) is capped at €5. The members will have only one week to meet the playthrough terms, but the good news is that the value of any bet wagered in 1xGames will be counted double. In other words, if you submit a €5 bet, the system will record it as a €10 bet.
Just use bonus code PROTIPSTER during registration and receive the enhanced welcome bonus – 100% up to 130 euros. 1xBet offers an almost unrivaled selection of sports betting options compared to their competitors. For example, do you know any other betting site offering cock fighting and surfing as part of their selection? Of course, 1xBet also offers all the conventional sports such as football, hockey, basketball and many more. On the bottom line, 1xBet is a great betting site which offers huge potential for Kenyan players. Some of the most popular sports in Kenya are well-represented on 1xBet, such as rugby, basketball and of course football.
They will be withdrawn the same way if a player chooses not a POS-machine. When choosing a payment system, a player’s country will play a big role. After making the first payment 1xbet gives a user a guaranteed bonus. When it comes to selecting a sportsbook platform, one important factor to consider is the available bonuses, including the welcome bonus. Two of the most popular sportsbook platforms are 4rabet and 1xBet, and it’s always a good idea to compare online casino bonuses before making a decision. Both platforms offer attractive bonuses that can enhance your gaming experience.
Check out our Betwinner review for more detailed information on this sportsbook. The rapid rise of Betwinner as a sportsbook has been impressive. Certain provisions of this site are intended for persons of legal age in jurisdictions where online gambling is permitted. It goes against our guidelines to offer incentives for reviews. Labeled Verified, they’re about genuine experiences.Learn more about other kinds of reviews. Discuss anything related to 1xBet Casino with other players, share your opinion, or get answers to your questions.
Megapari goal is to attract the Indian customers with lucrative bonuses and a generous loyalty program. Many bettors will go years trying to make money through football betting without once considering betting on “Under 2.5 Goals”. It’s just human instinct, but the data does not lie and this particular part of the OddAlerts probability model is one of the most consistent.
We’ll cover everything from the basics of fantasy sports, how to navigate 1xBet’s platform, to expert tips that could give you an edge. Whether you’re a seasoned bettor or new to the game, this guide aims to equip you with the knowledge to bet wisely and enjoyably. Reach out to the customer support at 1xBet is available in the language of your choice. There are 58 language options in total and there is a professional customer agent waiting to help you on the other end of the line. To receive assistance, simply send the operator a call back by clicking on the phone icon for immediate assistance.
Apart from, you can bet on markets of corners because there is a significant quantity of matches. And not only poor couple markets – winners and totals with handicaps and also as at pre-match line there is individual totals of teams. Also it is possible to make bets on whether will be taken corners from all corners of the field and who will win a race on corners to proper its quantity. For sure you can not call the line on corners in live boring and poor. Doubtless, 1xBet bookmaker offers one of the best extra bets on corners. Not every bookmaker can compete with 1xBet in such variety of markets.
As a result, we were unable to investigate further and had no choice but to reject this complaint. The player from Egypt had reported an issue with a deposit he had made on October 31st, which had been deducted from his Vodafone cash wallet but not credited to his casino account. Despite having reached out to the casino’s support and provided all necessary details, he had received no solution or response for over 20 days. We had advised the player to contact his payment provider for an investigation.
The assortment of games, strong security, and useful bonuses make it one of the more trustworthy betting sites you’ll find today. A significant part of these live betting sites in India are not safe at all and trap cricket betting players into a spiral of lies and money fraud. As true betting experts that we are, we are here to facilitate your choice, to help you concentrate on the game in progress, and do not worry if you’ll end up being scammed.
You might have to send in some things relating to your identity later on, but that would be for a later deposit or if you’re trying to withdraw anything. You should be ready to handle this when the time comes around. You’ll need to register an account with 1xBet to take advantage of this and other promo codes.
‘Lucky Day’ is a series of different promo offers, few of which are offered every day, whereas the other ones are offered only on specific days of the week. Never bet there, they are scammers blocking accounts and your money won ’t be returned. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active. An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities. The player from Mexico has been trying to withdraw his winnings, but he keeps receiving an error message.
The player provided the requested information, but it was discovered that the account belonged to a relative. As we didn’t deal with complaints submitted on behalf of a third party, this complaint was rejected. The player was advised to have the actual account holder file the complaint.
After an extended correspondence between the player, the casino, and the Complaints Team, the casino received the player’s apostilled document via postal service. Following this, the player’s verification was completed, and the player was permitted to withdraw the remaining funds. The player confirmed that the withdrawal had been processed successfully and has received the winnings. The player from Tunisia had received a promo code from 1xbet’s telegram group, which yielded approximately 27€. Even though the bonus had been visible in his account, he had been unable to use it. His account had been verified since 2017 and this had been his first time receiving a promo code from the telegram group.
Among so many different online sportsbooks, Parimatch has found its spot in the Indian iGaming market. The operators such as Parimatch are giving their best to provide their users with many cool benefits and motivate them to bet more. Sports betting in India has become an important part of the fan culture all over the country.
Soccer is by far the most popular sport to bet on in United Kingdom, with plenty of markets available for games all over the world. The customer support team can also be reached via Live Chat, email, social media, and communication platforms – Facebook, Twitter, WhatsApp, Imo, and Signal. Linux users are not disregarded and the casino offers four different versions of Linux browsers that can be downloaded for easier casino access. The minimum deposit is €1 (or €10 if the members would like to redeem the bonus). The withdrawals are not much much slower – in most cases, the payouts will be approved in 15 minutes.
Winnings and withdrawals are typically regulated by limits set by the casino. In many instances, the limits are high enough to not impact the majority of players. However, certain casinos impose win or withdrawal restrictions that may be quite limiting.
We engaged in dialogue with the casino, but they failed to provide substantial evidence to support their claims. The player had provided all necessary documents for verification but was blocked after an investigation. The player from Germany was unable to withdraw his winnings as the casino had removed the VISA withdrawal option after he made a profit. The player had tried this process three times and waited for two weeks, but the issue remained unresolved. We attempted to investigate the player’s complaint, but due to a lack of response from the player, we were unable to proceed further and had to reject the complaint.
In the meantime, the player lost another €300 and asked the casino if they could reduce their deposit monthly limit to a €20. They asked the player to verify the documents first, but they wouldn’t agree to that and the case stayed unresolved. The player complained that following a succession of refused verification documents, the casino blocked his account accusing him of violating the rules by having several accounts opened. However, they failed to provide proof and have not replied to this complaint.