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Player stopped responding to our question therefore the complaint was rejected. The player from Paraguay deposited $8 via Binance Pay and won. But now the casino is rejecting his $14 withdrawal, citing issues with the payment method despite accepting deposits through it. Binance Pay is the only payment method available to the player. The player from India is facing issues with depositing money into the casino. Despite multiple contacts via the chat portal and providing the payment receipt, their query remains unresolved, and they receive repetitive responses suggesting a 2-hour wait.
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Consequently, we had to reject the complaint due to lack of further response from the player. The player from Brazil had reported that 1xbet Casino had closed their account, allegedly due to a self-declared gambling addiction. The player had disputed this claim, stating they had never made such a declaration and had requested the payout of their winnings amounting to 4152 Brazilian real. The casino had claimed the player had requested the account blockage citing gambling addiction, and the request had come directly from the player’s authorized account. The casino had also mentioned that the player’s balance at the time of account blockage did not amount to 4152 reals. The player had been asked to provide a medical document confirming or refuting the gambling addiction to unblock the account.
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Despite providing official bank transaction records, customer support claimed there was insufficient data to resolve the issue. The complaint was rejected because the player did not respond to our messages and questions, preventing further investigation. The player from Chile faced account verification issues with 1xbet, which had requested a statement linked to his phone number.
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As you might know, our forum deals with complaints about online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue. Events for betting can be found using a filter by sport and country; the selected games can be added to “Favorites”. 1xBet has managed to attract players from around the world, due in part to the fact that they are open to everyone.
The player from Chile requested the casino to impose a deposit limit or close their account due to gambling issues. Despite their efforts, the casino has not complied, resulting in the player losing 470,000 CLP. The case was successfully resolved, and the player got a refund. The player from Bolivia has not been credited for two withdrawal requests totaling 2000 bs.
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Despite multiple contacts with the casino and assurances of resolution within 24 hours, the issue had persisted for five days. We had advised the player to wait for 14 days, as withdrawal processing could take up to two weeks. After two weeks, the casino had informed that the withdrawals were rejected due to technical reasons and the funds had been returned to the player’s game account. The player from Japan had his account suspended and was unable to withdraw his balance. The casino had requested a screenshot of personal data from Sticpay’s website, which the player had found impossible to provide, thus hindering his withdrawal process.
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The player from Argentina has deposited money into casino account but the funds seem to be lost. The player from Ukraine has been charged a withdrawal fee of 10% from the requested amount. Later, it became clear that the decision of the casino was based on the player’s gameplay, which was deemed irregular. After a thorough review of the provided information, we rejected the player’s complaint as ‘unjustified’.
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The player from India has requested a withdrawal less than two weeks prior to submitting this complaint. The complaint was rejected because the player didn’t respond to our messages and questions. ”Cosmo54” from Russia complained about verification issues.
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